ITIL® 4 Foundation

ITIL 4 Foundation Training

ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

The course will help students to understand:

What you will Learn:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Who should attend?

  • IT executives
  • IT professionals
  • IT project managers & IT managers
  • IT project or team members
  • coordinators
  • Business process analysts
  • Consultants
  • Systems integrators
  • Help desk managers & help desk staff
  • Managed service provider
  • Application developers
  • Others -All IT-related positions.