What is this course about?
The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT Service Management certification. The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management. The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices of IT Service Management and also in using IT as a tool for a business change and growth.
Nhames Project’s training in ITIL® Foundation online course is an ideal course package for every aspiring professional who wants to make a career in the IT Service Management sector. The ITIL® Foundation certification course emphasizes adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on the approach and standards or Quality Management apart from following a practical approach of IT Service Management.
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Who should attend this online course ?
- IT Professionals
- Operations Managers
- Service Delivery Professionals
- Quality Analysts
- Production Support Engineers
01 – INTRODUCTION TO SERVICE MANAGEMENT
02 – SERVICE MANAGEMENT LIFECYCLE
03 – QUIZ
04 – INTRODUCTION TO SERVICE STRATEGY
05 – SERVICE STRATEGY CONCEPTS
06 – SERVICE STRATEGY PROCESSES
07 – QUIZ
08 – INTRODUCTION TO SERVICE DESIGN
09 – KEY CONCEPTS IN SERVICE DESIGN
10 – SERVICE DESIGN PROCESSES
11 – QUIZ
12 – INTRODUCTION TO SERVICE TRANSITION
13 – SERVICE TRANSITION PROCESSES
14 – QUIZ 1:30
15 – INTRODUCTION TO SERVICE OPERATIONS
16 – SERVICE OPERATIONS PROCESSES
17 – FUNCTIONS
18 – QUIZ
19 – INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT
20 – KEY PRINCIPLES AND MODELS
21 – QUIZ
22 – ASSESSMENT
TIPS AND TRICKS[/faq]
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