ITIL® FOUNDATION

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What is this course about?

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The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT Service Management certification. The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management. The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices of IT Service Management and also in using IT as a tool for a business change and growth.

Nhames Project’s training in ITIL® Foundation online course is an ideal course package for every aspiring professional who wants to make a career in the IT Service Management sector. The ITIL® Foundation certification course emphasizes adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on the approach and standards or Quality Management apart from following a practical approach of IT Service Management.

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Who should attend this online course ?

Nhames Project’s ITIL® Foundation training is most suitable for those professionals, who want to move ahead in the IT Service Management sector such as:
  • IT Professionals
  • Operations Managers
  • Service Delivery Professionals
  • Quality Analysts
  • Production Support Engineers
[faq title=”Click here for Course Preview ” icon=””]GETTING STARTED WITH ITIL® FOUNDATION

PREVIEW

01 – INTRODUCTION TO SERVICE MANAGEMENT

02 – SERVICE MANAGEMENT LIFECYCLE

03 – QUIZ

04 – INTRODUCTION TO SERVICE STRATEGY

05 – SERVICE STRATEGY CONCEPTS

06 – SERVICE STRATEGY PROCESSES

07 – QUIZ

08 – INTRODUCTION TO SERVICE DESIGN

09 – KEY CONCEPTS IN SERVICE DESIGN

10 – SERVICE DESIGN PROCESSES

11 – QUIZ

12 – INTRODUCTION TO SERVICE TRANSITION

13 – SERVICE TRANSITION PROCESSES

14 – QUIZ 1:30

15 – INTRODUCTION TO SERVICE OPERATIONS

16 – SERVICE OPERATIONS PROCESSES

17 – FUNCTIONS

18 – QUIZ

19 – INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT

20 – KEY PRINCIPLES AND MODELS

21 – QUIZ

22 – ASSESSMENT

FINAL WORDS

TIPS AND TRICKS[/faq]

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KEY FEATURES

  • 24 hours of High Quality E-learning Content
  • 4 ITIL® Foundation Simulation Exam
  • 50 Chapter-end Quizzes
  • Real Life Industry Examples
  • 30 PDUs Offered
  • Quick Guide Glossary
  • Video Guidance from ITIL® Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL® Expert trainer
  • High Clearance Rate
  • APMG, CSME, TUV, SUD Approved Courseware

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