ITIL® Lifecycle: Service Transition

Service Life Cycle Service Transition Overview

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You’ll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations.

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class. 

The main process focus:

  • Transition planning and support
  • Service asset and configuration management
  • Change management
  • Change evaluation
  • Release and deployment management
  • Service validation and testing
  • Knowledge management

What you will Learn

  • Importance of service management as a practice concept and service transition principals, purpose, and objectives
  • How all processes in ITIL service transition interact with other service lifecycle processes
  • Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes
  • Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence
  • How to measure ITIL service transition
  • Technology and implementation considerations surrounding ITIL service transition
  • Challenges, critical success factors, and risks associated with ITIL service transition