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Hank begins to teach you about Philosophy by discussing the historical origins of philosophy in ancient Greece, and its three main divisions: metaphysics, epistemology, and value theory. He will also introduce logic, and how you’re going to use it to understand and critically evaluate a whole host of different world views throughout this course. And also, hopefully, the rest of your life.
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Olusola begins to teach you about PowerPoint for beginners by giving you brief introduction on how powerpoint was developed. He will also show the interfaces and compare different versions. He will teach other basics about how to add shapes, editing shapes, adding slides, adding text boxes among all others. This training is highly impactful and enganging and you will surely come back for more..

Dr. Bayo Omoyiola with his vast knowledge and experience in ITSM begins to teach you about the basics of Information Technology Service Management.

Please listen attentively and lets have you comments at the end of the course

Maria, our Excel trainer will quickly get you using Excel quickly and confidently.

This course aims to get you comfortable with Excel as quickly as possible.
With plenty of practice to consolidate what you learn, you’ll be up to speed in no time.

By the time you finish, you’ll be comfortable using a wide range of Excel’s core features.

• A complete beginner’s course that covers all of the basics.
• Friendly expert trainers, small groups and a comfortable place to learn.
• All the materials and extras that you’ll ever need.
• Ongoing support and help with issues you have after the course.

ITIL^® is a globally recognized IT Service Management approach. The ITIL^® framework has helped organizations to effectively use IT as a tool to enable impactful business transformation. ITIL^® 2011 is the latest version and professionals who aim to demonstrate their understanding in the ITIL^® best practices, start with the Foundation level.

Course Contents

1. ITIL v2011 Foundation course overview
   • Objectives
   • General Introduction
2. Introduction to ITSM
   • Introduction to Service Management 1
   • Introduction to Service Management 2
   • Introduction to Service Management Principles
3. Service Strategy
   • Introduction to Service Strategy
   • Service Strategy Concept
   • Service Strategy Concept Values
4. Service Design
   • Introduction to Service Design
   • Service Design Key Concept
   • Service Design Processes
5. Service Transition
   • Introduction to Service Transition
   • Service Transition Processes
6. Service Operation
   • Introduction to Service Operation
   • Event Management
   • Incident Management
7. Continual Service Improvement
   • Introduction to Continual Service Improvement
     

     Target Audience

     Candidates who have:

     • Candidates who require a basic understanding of the ITIL^® framework
     • Candidates who need understanding of how ITIL^® can be used to enhance the quality of IT service management within an organization
     • IT professionals or others working within an organization that has adopted and adapted ITIL^® who need to be informed about, or contribute to an ongoing service improvement programme