Comprehensive Introduction to ITIL v2011 Foundation

Emmanuel Alabi is bringing you this training with his over 10 years wealth of experience in one of the blue chip companies in Service management.

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7 Lessons

ITIL® is a globally recognized IT Service Management approach. The ITIL® framework has helped organizations to effectively use IT as a tool to enable impactful business transformation. ITIL® 2011 is the latest version and professionals who aim to demonstrate their understanding in the ITIL® best practices, start with the Foundation level.

Course Contents

  1. ITIL v2011 Foundation course overview
    • Objectives
    • General Introduction
  2. Introduction to ITSM
    • Introduction to Service Management 1
    • Introduction to Service Management 2
    • Introduction to Service Management Principles
  3. Service Strategy
    • Introduction to Service Strategy
    • Service Strategy Concept
    • Service Strategy Concept Values
  4. Service Design
    • Introduction to Service Design
    • Service Design Key Concept
    • Service Design Processes
  5. Service Transition
    • Introduction to Service Transition
    • Service Transition Processes
  6. Service Operation
    • Introduction to Service Operation
    • Event Management
    • Incident Management
  7. Continual Service Improvement
    • Introduction to Continual Service Improvement

      Target Audience

      Candidates who have:

      • Candidates who require a basic understanding of the ITIL® framework
      • Candidates who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
      • IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an ongoing service improvement programme