Service Design Introduction Design is not just how it looks and feels it is about how it works too. In Service Design, we will see how requirements and strategy gets converted into a blueprint. Service Design – Purpose The purpose of the service design stage of the lifecycle is to design IT services, together with […]

Service Transition Introduction Service Transition – Goal Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into live service operation Effective Service Transition can significantly improve a Service Provider’s ability to handle high volumes of change and releases across its customer base Any change, like change of […]

Service Operation Introduction Different type of functions in service operation: Strategic objectives are ultimately realized through service operation. ITIL Service Operation provides guidance on how to maintain stability in service operation, allowing for changes in design, scale, scope and service levels. Organizations are provided with detailed process guidelines, methods and tools for use in two […]